Please take the time to read our policies and if you have any questions please call us at 778.426.1800 or email using the Contact Form on the right.
Registration & Fees
New students must pre-register and make payment arrangements before lessons commence. No cash refund for lesson fee payments, gift certificates or deposits. Fee credits may be transferred to another student to be applied to lesson fees only.
Holidays
All statutory holidays are observed. Pro-D days and Halloween are not considered holidays. Please see YEARLY CALENDAR if you are unsure of specific holiday closures.
Lesson Materials
Cost of lesson materials is not included in lesson fees. Necessary materials will be recommended by your teacher and can be purchased from a music store or online.
Missed Lessons
There will be no refund or credit for missed lessons. Teachers may consider scheduling a makeup lesson due to illness or family emergency only, as time permits. Any makeup lessons are solely at the teacher’s discretion and dependent on their own scheduling constraints. Teachers may schedule a maximum of 2 makeup lessons per term and may not be carried over to the following term.
Any lessons missed by the teacher will be made up during the calendar year. A substitute teacher may be provided in the event of a teacher’s absence.
Please note: Lessons missed because of Pro-D days, Halloween, school days off, and sports conflicts will not be considered for makeup lessons.
Early Withdrawal
Students wishing to withdraw from lessons prior to the end of the term will be required to give one month’s written notice (after the minimum 3-month term). We will also accept notice by email. The one month’s notice will go into effect at the beginning of the next calendar month. NOTE: Early withdrawal is only accepted until April 1st. If lesson fees have been paid for a full term and proper notice has been provided for early withdrawal, a credit will be given for the balance and can be used for lessons at any time. (No refunds for any reason).
Suspensions
P.A.M.A. reserves the right to discontinue any student whose behaviour or attendance is unsatisfactory, or whose payment is in arrears.